Frequently Asked Questions

You’ve Got Questions – We’ve Got Answers

Telehealth (also called “Telerehabilitation” or “Online Physiotherapy”) is the delivery of healthcare services at a distance using telecommunications technology. This allows you to connect with a physiotherapist using telephone, video, or remote monitoring technology to receive services at a distance when in person session is not applicable or possible.

This means your physical therapist will interview, examine, provide a treatment plan of care, follow up and provide you with advice and instructions using any of the modalities referred above.

We can treat musculoskeletal and neurological injuries with video visits. However, if we identify that your condition is not suitable for online treatment, we would refer you to other providers and refund you the cost of the session.

All physiotherapists are skilled professionals in human movement and play a significant role in injury treatment. With extensive education and in-depth knowledge, we are trained to go through a systematic process of examination. It all starts with listening to a client. By the end of taking history, most of them already have strong suspicions on what is troubling you. With further observation and a series of test, we confirm the diagnosis. In most cases, this process does not require any hands-on approach.

There have been research studies that shows that hands off approach is just as effective. With our goal of providing you with active therapy, we wish to put you in charge of your health and give you power to self-manage. Online physiotherapy serves this aspect well by empowering you to complete exercise videos, understand education materials and having access to physiotherapist every step along the way.

Yes! We will always provide you with the same level of high-quality care as you would receive in any in-person visit, regardless of how we deliver our services.  

We can treat musculoskeletal and neurological injuries with video visits. However, if we identify that your condition is not suitable for online treatment, we would refer you to other providers and refund you the cost of the session.

Please note that we do not treat conditions online that are part of an ongoing legal case. 

We provide you with detailed receipt and relevant paperwork, which you can give to your insurance company on your own for reimbursement. Most extended benefit carriers like WorksafeBC, Great West Life, Sun Life, Canada Life, RCMP, ICBC are covering for virtual visits. Pacific Blue Cross will cover your follow-up visits. When unsure, contact your provider to be certain.

First Visit/Initial Assessment – 60 min: $75.00 
Follow Up – 60 min: $75.00 
Follow Up – 30 min: $50.00

Free 15-min consultation is available if you are unsure this is the right choice for you. If you are new to the service, we request to schedule first visit/initial assessment. The length of this appointment gives enough time to understand your condition, examine, and identify root cause of your injury. 

For follow-up visits, we will guide you on how often and for how long you will need to be seen.

While it is not mandatory for you to download or install any software, after a series of testing, we’ve discovered that downloading the software on your desktop or app on your mobile device gives you the best experience.

Contact us if you are unsure how to proceed or need more clarification.

Referral from physician to see a physiotherapist is unnecessary in Canada. 

There is no fee to re-schedule up to the time of your appointment. We understand that unseen circumstances could arise. 

If you must cancel an appointment, please provide 24 hour notice if possible. There will be $25.00 fees if you cannot attend appointment at scheduled time. 

Use the contact form and we would be happy to get you going. You can also email me at [email protected] or call at 778-658-6949.

If there are technical difficulties during your appointment, we will extend the session or re-schedule the appointment for the entire time. 

Only those names listed on consent form will have access to your medical information. 

Physiotherapy is a regulated profession in Canada. Regulatory body mandates that the practitioner be licensed in the province or territory that the person receiving care is located. Therefore, we can only see clients in British Columbia, Nunavut and Northwest Territories. If you do not live in British Columbia, please fill out the contact form and we will be happy to connect with you to find out applicable rules for your location.

We do our best to safeguard your information. We use tools that encrypt the data and follow privacy, compliance, and security laws. However, there is no perfect security measure on the internet and we cannot guarantee the security of the information shared over internet.

All questions are important to us. Please direct all your questions or concerns to our contact form linked in the menu. You can also email me at [email protected] or call at 778-658-6949.